Refund Policy

1. Subscription fees

• Monthly subscription fees are billed in advance for the active billing period.
• You may cancel before the next renewal date to prevent future recurring charges.
• Unless required by law, we do not provide prorated refunds for unused time after a billing period starts.

2. Billing disputes and duplicate charges

• If you believe a subscription charge was applied incorrectly, contact us with the invoice or transaction reference.
• If Paddle or MarginPilot records show a duplicate charge, we will investigate and correct it when confirmed.
• Approved billing corrections are returned to the original payment method whenever possible.

3. Duplicate or unauthorized charges

If you believe a charge is duplicate or unauthorized, contact us promptly at support@getmarginpilot.com. We will investigate the payment record, billing event, and merchant context and issue a correction when the charge was made in error.

4. Payment processor handling

Paddle or its affiliates may process payments and merchant-of-record obligations on our behalf. Refunds that are approved under this policy are subject to Paddle payment processing timelines and card-network rules.